There are so many help desk software providers out there, prices ranging from free to over $6,000 for every advanced user (i.e. Technical Support Rep or Customer Support Rep) and a vast list of architectures, internet services, and features to choose, choosing the right customer support software for your organization can be a time consuming and frustrating process.
The reason for this post is to try and simplify the process for you. This industry brief will address general issues that everyone in the help desk software market should understand before making the ultimate selection. Understanding these issues will help you make a more knowledgable conclusion.
Customer Service Software – Architecture
The issue that seems to generate the most uncertainty in our industry is server/client web-enabled solutions (C/S) vs. 100% web-based solutions. In general, C/S architected solutions are quickly depreciating. At one point, an great improvement over main frame solutions, C/S technology has been phased out due to the accesability and benefits of web-based solution structures. The main reason some helpdesk software vendors continue to sell C/S solutions is due to the conclusion that they do not have the expansion resources to convert their older product to a web-based architecture. Some of the advantages that web-based solutions have over C/S solutions include:
- No client-side software install, updates, or support
- Log in from anywhere on the web, anytime with any browser
- Full access to all features and functions at anytime and from anywhere
When you begin to try different customer support software solutions please take note if you are required to load code on your computer to starts the demo. If so, you are not dealing with a business that offers a web-based solution. True web-based architectures need only a web address in order to try a demo.
So, if the business emails you a 5 MB exe. file to demo their solution, you are not looking at a 100% web based helpdesk software solution. The file that vendor is emailing you is either front ending a C/S system or is a entire canned demo on your desktop. Make sure you assess the solution you are going to purchase! If you do buya C/S solution, please take note that web-enabled add-on modules wont give you full access to all of the features when you are in a browser on the web.
- Using Flash in Your Website - So you want to add flash banners to your website? Well it really isn’t as complicated as you may think. If you don’t already have a flash file, then search for a free one in any internet search engine. Just type in “free flash banner” and you should find one relatively quickly. The file that ...
- Would You Fully Understand Principles Of Forex Trading Robots? - On the internet, there’s many foreign currency software package which one can find for investors to have as well as download. However, you’d really feel thus unsure when everything you have is really designed to suit your need, or even when it is really genuine. You cannot truly examine the effectiveness before buying this unless ...
- Why You Should Take Advantage for Adobe Student Pricing - Need to get ahead in class? Adobe listened to students’ requests and has developed student pricing that save students up to 80% off their most popular software packages. These software deals are full versions of industry standard software, but offered at student-friendly prices.
CS4 academic pricing put professional-quality software} into the hands of students who need ...
